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21 March 2007 @ 07:17 pm
Interesting Feedback from Ancestry  
The other day I wrote the following thank you note to Ancestry.

I wanted to thank you for allowing the LDS Church Family History Centers to have Ancestry.com so long for free in their Centers. I am sorry you are limiting access now. But I am grateful for the information I was able to get there while I could. I hope that you will reconsider reducing the cost of purchasing a subscription now that you will have more people buying their own subscriptions.

Renee Zamora
American Fork, UT

I received the following email back from Ancestry.com

Subject: FHC

Dear Renee,

We appreciate your message.

We understand your desire to have Ancestry.com inside your Family History Center. At this point we are not set up to engage in negotiations with individual centers. We remain hopeful there is still a broad agreement that can be reached with the Church."

Also, we have had a couple of FHC's wondering if they can sign up with a personal customer account to use at their centers. The answer is no.

Our subscriptions are designed for individual purchase and use. Sharing the user name and password for such a subscription is a violation of those terms and conditions, and publication of a user name and password in a public setting would be a material breach of the contract under which the subscription was purchased.

If there is anything else with which we might assist you, please let us know.

Ben
Ancestry.com
Family History Center Support
fhcsupport@ancestry.com
 
 
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( 4 comments — Leave a comment )
(Anonymous) on March 22nd, 2007 02:20 pm (UTC)
ancestry
I got the same generic message. Jody
(Anonymous) on March 22nd, 2007 03:13 pm (UTC)
Response from Ancestry
Hi Renee,
I think this is a standard answer, as I received the exact same one yesterday too.
Regine Brindle
(Anonymous) on March 22nd, 2007 08:15 pm (UTC)
Ancestry.com
Ancestry policy on centers. Here in our Idaho center there are patrons who would pay the cost for ancestry for our center.
They are too expensive for my home. By the way their census indexing leaves more to be desired and some census images are not as good as Heritage Quest

(Anonymous) on March 23rd, 2007 03:53 am (UTC)
Re: Ancestry.com
The problem with buying Ancestry for a Center is that the fee for a public license is a lot more money than a private license. A public library license is in the Thousands of dollars per year. You can not get a private account and share it with other people, that violates their policy and copyright protections. The Church does not want to break the law so if we get Ancestry's full version back in the FH Centers the Church will have to approve the contract with Ancestry.
( 4 comments — Leave a comment )